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Guest Service Representative

Location: Willapa Bay Enterprises | Type: Full Time | Pay: $16.00 Hourly / Non-Exempt

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Job Details

Position Title: Guest Service Representative

Status: Non-Exempt (Hourly)

Salary: 16.00 Hour

Job: Full Time


 Act as the first point of contact for guest information

 Address and document guest concerns in the database

 Achieve amicable resolution to guest concerns

 Coordinate with other departments to address guest concerns

 Update guest records

 Problem-solve to achieve guest resolution

 Complete product knowledge training to answer guest questions

 Promote facilities amenities and activities


 1+ years of experience in a customer service role

 Able to use a computer and other office technology

 Able to sit for long periods of time in front of a computer

 Must detail oriented to document guest interactions in the database

 Keen listener with ability to address guest concerns and de-escalate issues

 Exhibits a positive and friendly demeanor in all guest interactions

 Proficiency with Microsoft Office Application

It is the policy of Shoalwater Bay Casino to promote tribal self-sufficiency by employing tribal members, other enrolled Native Americans, Alaskans, Hawaiians and all descendants at all levels of Tribal Enterprises. Indian Preference (PL93-638) is an important factor considered in making employment decisions and will be applied to qualified applicants. Tribal Preference.

Applications are available by contacting or visiting the Shoalwater Bay Casino front desk.

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To apply, please download the application and follow all instructions.

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